Since December 1996, it has been unlawful for any service provider to treat disabled people less favourably than others for a reason related to their disability. Furthermore, since 1 October 2004, organisations have been expected to remove from their business operations any physical barriers preventing disabled people from using their services. Legislation stipulates easy access, which may require your company to implement alternative ways in providing your service.
MNBS believes that, law aside, businesses should always be thinking about how they can treat disabled employees and visitors in exactly the same way as non-disabled employees and visitors. Unfortunately, many disabilities are not so obvious without the person saying outright. Arguably, this is much easier for an employee (e.g. new starter) to disclose. But it is more difficult when the situation involves a visitor, such as a contractor, or trade counter customer. Yet, all businesses have a legal duty to do everything that is reasonably possible to ensure their premises and services are made easier for disabled persons to access. So, how do you tackle the situation? A small, but reasonable, adjustment may be all that is required, although any changes made should be considered an integral part of risk assessment procedure.
- What is reasonable?
- How do I decide what is reasonable?
- How much will any changes cost?
- Are there alternative ways of providing a service to disabled customers without falling foul of the act?
- How do I make my premises more accessible for disabled staff and visitors?
- What does health and safety law say about employing disabled people?
- Do I need to inform anyone if my premises are regularly visited by a person who is disabled?
- Do I have to provide a refuge in case of an emergency such as a fire on the premises?
Let MNBS help you deal with your concerns. Simply contact MARK to arrange a free, no-obligation, consultation in the strictest confidence to discuss ALL your health and safety requirements.